Shopping online with us is easy and completely secure.

1. You can place an order online in just a few simple steps:
2. Select an item you would like to purchase and then click the Add to Cart button from the product detail page.
3. You can then choose to continue shopping or go directly to Checkout.
4. Once you are done shopping, click on the Shopping Cart, and follow the checkout steps.
5. You will receive an email confirming your order that includes your Order Number.

If you experience any technical difficulties with our website, please contact us via our live chat expert or on WhatsApp and we will assist you on priority basis. 

If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for a security check. Alternatively, you can try a different payment mode. Please contact us via our live chat expert or on WhatsApp to receive assistance while placing an order.

Yes you can place order by Phone, we will send you transfer link for the requested items and will process the order for you. You can reach us on chat with our sales expert via live chat to receive assistance while placing an order.

You will receive a confirmation email with your Order Number.

Please contact us via our live chat expert or on WhatsApp and we will assist you.

You cannot change your order details once your order has been completed.  If you need to make any changes, you should cancel your order before order status is changed and place a new one.

You can contact us on WhatsApp or Live Chat and proceed with cancellation of your order within an hour of placing it. 

You can contact us on WhatsApp or Live Chat and proceed with cancellation of your order within an hour of placing it.

No, you are required to create an account on our website to purchase, however it is a very quick and seamless process. 

Not everyone can be a kitchen and bathroom expert and Eqwep provides you the best solution for this. With our order check you can remain worry free that your ordered products are all technically compatible. This is a free service from Eqwep and our expert consultants will be here to reach out to you in case if any amendments are required to your order.

We accept payment by:

• Credit/debit card: Paid immediately – sent immediately: Pay conveniently and securely with your MasterCard or Visa credit card. Your order will be shipped directly after receipt of payment.

• Tabby: Buy now, pay later, When ordering now to pay later, you can pay conveniently up to 120 days after the invoice has been issued. The fee for this payment method is with zero interest rate.

• Paypal: Convenient and safe via PayPal, Your order will be shipped after a positive result of the order check.

• Apple Pay: Allow customers to securely make payments using Apple Pay on their iPhone, iPad, or Apple Watch.

• Google Pay: Your order will be shipped after a positive result of the order check.

• Bank Transfer: Pay directly after the order is completed easily and securely via online banking .
  • IMPORTANT: (you need to complete the payment within 3 days of receiving the temporary order confirmation email)

 You cannot change your payment method once your order has been completed.

If you wish to change the payment method, please order again with the method you want after canceling the order.

 You will receive an invoice via email once the payment has been completed.

You can also view your invoice under your account.

Terms and Conditions differ from voucher to voucher. Kindly read the terms and conditions carefully before proceeding. Furthermore, you can contact us via our live chat expert or on WhatsApp to receive assistance

Your credit card is charged only when you click place order button on the payment page and upon completion of payment your order will be created and confirmed automatically.

Yes, we offer a pay in installments program through Tabby for our customers in the UAE.

Buy now, pay later. When ordering now to pay later, you can pay conveniently up to 120 days after the invoice has been issued. The fee for this payment method is with zero interest rate. 

If you notice any sign of duplicate payment either at the end of your payment or during the settlement of the payment, kindly contact us via WhatsApp or live chat and we will process with the refund process depending on your payment method. We apologize for the inconvenience.

Your refund will be initiated once your product is received back in our regional distribution center and inspected by our team, and the final refund will be received by you as follows:

• If you paid by credit / debit card, we will issue a refund to your source of payment and it should reflect in your bank account within 5 to 12 working days.
• if you paid by Postpay, the refund will be issued by Postpay to your account within 7 to 10 days 
• if you paid by Bank Transfer, we will issue a refund to your bank account within 3 working days 
• If you have cancelled your order before shipping, we will issue a refund to your source of payment if you used a credit / debit card and it should reflect in your bank account within 5 to 12 working days.  If you paid by Postpay, the refund will be issued by Postpay to your account within 7 to 10 days 

If you experience any technical difficulties with our website, please contact us via our live chat expert or on WhatsApp and we will assist you.

Our prices are inclusive of VAT

We deliver between 1-3 working days within city limits from the date of purchase. 

Yes we can deliver on the same day of ordering via a dedicated truck for an extra cost of AED 120

Yes, we offer optional installation at an additional cost for all installable items.  

Once your order is delivered with installation, the certified installers will contact you to double check the location and to schedule the date and time. The certified installers will provide one year warranty from the date of installation, subject to approval if the damage is not due to use & tear.

Eqwep installation price includes only the installation of the new purchased product. Removal of the existing product(s) will be at an extra cost paid to the certified installer onsite. Estimated cost of removal of existing products are as follows: Bathtub 250 , Washbasin 150 , shower mixer 79, jet spray 49, kitchen sink mixer 69, kitchen sink removal 89 , angle valve removing 29 ,Cabinet removal 59 *Prices may vary as per site condition

We provide installation services with certified plumbers who have years of expertise in the field. The terms of business will be as follows:

1.            1 year warranty on the installation service from date of installation

2.            Paid Installation option is available on selected products only 

3.            Entry permit to be handled by customer prior to installer being called on the premises

4.            The installation fee is not inclusive of the removal of the existing products

5.            If there’s a cancellation of the agreed slot or customer didn’t allow installer to get in the premises at agreed date and time, the customer will be charged Dhs 99 for the next slot of installation

6.            Removal of old items to be replaced like bathtubs, sinks, shower mixers, wash basins etc will not be the responsibility of EQWEP

7.            Based on the site condition and if installation requires extra parts or products to complete the installation, this will be charged on the customer directly by the installer 

The products are fully inspected before it leaves the warehouse by our experts under supervision. If the item found damaged on the day of delivery then Eqwep is obliged to replace the same item on its cost.

The products are fully inspected before it leaves the warehouse by our experts under supervision. Please contact us via our live chat or on WhatsApp to report an incomplete shipment, and we will check the status of your missing items and supply it.

Delivery may be delayed due to our inventory status, logistics partner circumstances, or other situations.  Please contact us via our live chat or on WhatsApp to report a delayed order and we will check the status.

Once your order ships, you will receive an email that includes dispatch and delivery information. 

You can change the delivery date if your order is at the "Your order is being prepared" stage, which means your item has not been shipped out yet.  Please contact us via our live chat or on WhatsApp for help in changing the delivery date or address.

If no one is available at your address to take the delivery, the delivery will be rearranged on the account of the customer. 

If after a failed delivery to you, you do not re-arrange, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we will cancel your order and charges will apply. 

Yes we ship internationally via our logistic partner Aramex . You can send us on Live Chat or Watsup.

We offer free delivery regardless of the order value. 

We do not offer cash on delivery payment method for orders on Eqwep.com.

However we offer range of payment methods such as Apple Pay , PayPal , Google Pay , Bank Transfer, Credit Card, Pay with Installments through Tabby. You can choose a payment method that is suitable for you to proceed with.

 

You can place a return request by signing into your Eqwep account and clicking on ‘My Returns’.  If the following conditions are not adhered to by the customer, we reserve the right to reject the return request. Eqwep will collect the item you wish to return from your place and yoru money will be refunded on your card. Return period is 10 days from date of delivering the items to your place.

• Item to be returned with the original documents and packaging
• The item should not have been installed
• It has to be in perfect condition
• Customer has 10 days from the date of delivery to proceed with the return 

Your refund will be initiated once your product is received back in our regional distribution center and inspected by our team, and the final refund will be received by you as follows:

• If you paid by credit / debit card, we will issue a refund to your source of payment and it should reflect in your bank account within 5 to 12 working days.
• if you paid by Postpay, the refund will be issued by Postpay to your account within 7 to 10 days 
• if you paid by Bank Transfer, we will issue a refund to your bank account within 3 working days 
• If you have cancelled your order before shipping, we will issue a refund to your source of payment if you used a credit / debit card and it should reflect in your bank account within 5 to 12 working days.  If you paid by Postpay, the refund will be issued by Postpay to your account within 7 to 10 days 

Login to your Eqwep account and click "My Returns" on the left menu, select your order and place an RMA request.

Please contact us via our live chat or on WhatsApp, we will then email you an e-receipt which you can use to return the device.

We will arrange pick up for free within city limits.

Eqwep warranty policy helps you stay covered in case of factory defects in material, design and workmanship after purchase of the product. We provide 2-5 years of warranty on all products, specific details will be displayed on the product page of each item. 

The warranty does not apply in the following circumstances:

• If a repair has been attempted by any service center not authorized by the product seller; physical damage i.e. product presenting clear signs of damage like, heavy dents, bent products, that can prevent a product from functioning properly,
• If the serial number is removed from the product,
• For maintenance and periodic checks of purchased products,
• Where there has been abuse or misuse of the product e.g. by not using it for its intended purpose or not in accordance with manufacturer’s instructions on usage and maintenance.

Please contact us via our live chat expert or on WhatsApp and we will assist you.